Have Questions?
Frequently Asked Questions
Browse through the most common inquiries about our AI device lineup and discover how SmartDeviceLife’s second brand can enhance your environment.
Our second brand focuses on edge AI processing, modular design, and dynamic scheduling features that adapt to local conditions without heavy reliance on cloud services, ensuring low latency and personalized automation.
Download the SmartDeviceLife app from the iOS App Store or Google Play Store, follow the step-by-step in-app instructions to add each device, and connect them to your home network. The process typically takes under five minutes per unit.
Yes, our second brand supports Matter, Thread, Wi-Fi, and integrates with major voice assistants, allowing seamless operation alongside existing smart home ecosystems.
Absolutely. The modular design lets you add or swap sensors, lighting modules, and control units without rewiring, so you can build a scalable setup that grows with your needs.
Each device features end-to-end encryption, secure boot mechanisms, and local data processing to limit external exposure. Firmware updates are digitally signed and delivered through the SmartDeviceLife app.
No subscription is required for basic automation, device pairing, and firmware updates. Optional premium services such as advanced analytics can be enabled through a flexible add-on plan.
Contact our Singapore support line at +6588203635 or email support@SmartDeviceLife.com. Our team operates Monday to Friday, 9 AM to 6 PM SGT.
Manufacturing and quality assurance take place in certified facilities abroad, while research, development, and customer support are based in Singapore Science Park.
All devices include a one-year limited warranty covering manufacturing defects. Extended coverage options are available through our after-sales service portal.
We release firmware updates on an as-needed basis, typically every two to three months, to improve performance, add new features, and address security enhancements.
Yes. Thanks to edge AI processing, most core functions such as voice commands, sensor triggers, and scheduled routines will continue to run even if the internet connection is temporarily unavailable.
User data is encrypted both at rest and in transit. By processing information locally on your network, we minimize external data exposure and comply with best practices for privacy and security.
Comprehensive digital user guides are accessible in the SmartDeviceLife app and available for download on SmartDeviceLife.com under the ‘Support’ section for each product.